Refunds & Returns
1. Refund Eligibility
Refunds are offered only under the following circumstances: The book arrives damaged. You cancel your order within 24 hours of purchase. We do not offer refunds or returns for any other reasons, including change of mind, as the book’s content is freely accessible online to read and listen, and purchases are considered a voluntary contribution to this grace-based initiative.
2. Reporting Damaged Items
If you receive a damaged copy, please follow these steps:
Notify us within 7 days of delivery.
Email: mailmahashivpuran@gmail.com
Phone: +91 93942 93942
Provide photographic evidence clearly showing the damage. Return the damaged book to us at your own shipping cost. After we receive and verify the returned item, we will process: A replacement copy, or In rare cases, a refund, which will be issued via Razorpay within 5–7 business days (as per Razorpay’s processing timelines).
3. No Return or Exchange Policy
Please note that all sales are final unless the book is damaged on arrival. We are unable to accommodate returns or exchanges for other reasons due to our limited resources and our focus on service.
We appreciate your understanding and support.
4.Legal Compliance
We strive to comply with all applicable Indian laws, including the Consumer Protection Act, 2019, to the best of our ability. This policy is designed to balance our legal obligations with our mission-driven approach.
5. Contact Us
If you have questions or need assistance, please feel free to reach out:
Email: mailmahashivpuran@gmail.com
Phone: +91 93942 93942
Alternate Contact: Nelson – +91 88888 86675
We are here to help and will do our best to resolve any genuine concerns.